Our customers gave us an excellent grade

Aki Böök analytics, Yleinen

Our customers gave us an excellent grade Avarea research customer satisfaction annually. Even the results have been excellent for many years, we were able to overcome our previous years’ results this year. 95 % would recommend us further and 100 % of our customers would choose us again as their service provider.

Our customer rated us in three different categories with a scale from 1 to 6:

  • General view of Avarea
  • Project deliveries and consulting
  • Maintenance and production support

The aspects that improved the most were accurate cost estimations and price vs. quality- rate. Previously our customer’s thought these areas needed improvement and this year we were able to upgrade them with one total grade! We want to give a big thank you to all who gave your time to answer our survey. We are very grateful of all the feedback we got and will continue to use it for developing our service further.